Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to processing and shipping your order as quickly as possible.
Order Processing
Orders are typically processed within 24hrs after purchase. Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that processing times may vary during product launches, holidays, or promotional periods.
Shipping Times
Estimated delivery times begin after your order has been processed:
● Domestic Orders (United States): 3–7 business days
● International Orders: 7–21 business days (delivery times may vary depending on destination, customs, and carrier delays)
Please note that delivery times are estimates and are not guaranteed.
Shipping Rates
Shipping costs are flat fee rates within the US. International rates vary.
International Orders
International customers are responsible for any customs fees, import duties, taxes, or VAT charges imposed by their country. These charges are not included in the purchase price or shipping cost and are the responsibility of the recipient.
Customs delays are outside of our control and may affect delivery times.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an order is returned to us due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs to reship the order.
Lost or Stolen Packages
Once an order has been shipped and tracking confirms delivery, we are not responsible for lost, stolen, or misplaced packages. Please ensure your shipping address is secure and accurate.
If your package appears to be lost in transit, please contact the shipping carrier directly using your tracking information.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the issue. We will review the situation and determine the appropriate resolution.
Contact Us
If you have any questions regarding your order or shipping, please contact us at: salairedupechecollective@gmail.com